Terms of Service

Terms of UseAddraaAGREEMENT BETWEEN USER AND Addraa MAL1. IntroductionWelcome to the addraa.com website (the "Website"). The terms "we", "us", "our", “addraa” and "addraa.com" refer to addraa MAL having its offices at Alor Setar Kedah Malaysia. Access to our Website, any addraa mobile or tablet application, or any other feature or other addraa platform (collectively the "Platform") is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms"). We recommend that you print a copy of these Terms for future reference. Please read these Terms carefully, as they contain important information about limitations of liability. You should also read our Privacy Policy, which also governs your use of our Platform and sets out the terms on which we may process any personal information that we collect about you, or .The Privacy Policy can be found here. By accessing or using our Platform, you acknowledge and agree to have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use or access our Platform or contact our support centre here.
2. Changes to the TermsWe may amend these Terms from time to time to comply with any regulatory requirements or if there are changes to our business practices. Every time you wish to use our Platform, please check these Terms to ensure you understand the terms that apply at the time. Your use of our Platform will be subject to the most recent version of the Terms available on the Platform. We recommend that you read through the Terms available on the Platform regularly so that you can be sure that you are aware of any changes that may apply to you.
3. Access and Use of the PlatformThe Platform is currently made available to you for your personal, non-commercial use, free of charge.
We do not guarantee that access to the Platform, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Platform without notice to you.
You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform. You must not attack the Platform via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.
4. We do not sell Hotel Products or other Travel ProductsThe Platform is a hotel search engine that provides users with comparisons for different offers forhotel rooms. addraa does not provide, own or control any of the hotel services and products that you can access through our Platform (the "Hotel Products"). The Hotel Products are owned, controlled or made available by third parties (the "Hotel Providers"), either directly (e.g., a hotel) or through a facilitator of hotel reservations (e.g., an online travel company). The Hotel Providers are responsible for the Hotel Products and all booking contracts, including for example trivago Express Bookings. The booking of a Hotel Product takes place solely on the platforms of the Hotel Provider. The Hotel Provider's terms and privacy policies apply to your booking, so you must agree to, and understand those terms. Further, the terms of the hotel where you plan to stay, if different from the Hotel Provider, will also apply to your booking, so you must also agree to, and understand those terms.
Addraa may also display offers for travel destination products such as, e.g.,tours, events, attractions, cruisesand others.addraa does not provide, own or control any of the destination travel products that you can access through our Platform (the "Travel Products"). The Travel Products are owned, controlled or made available by third parties (the "Travel Product Provider"), either directly(e.g., a tour operator) or through a facilitator (e.g. an online travel company). The Travel Product Providers are responsible for the Travel Products and all booking contracts. The Travel Product Provider's terms and privacy policies applyto your booking, so you must agree to, and understand those terms. Further, the terms of the individual operator of the Travel Product which you plan to use, if different from the Travel Product Provider, will also apply to your booking, so youmust also agree to, and understand those terms.
Your interaction with any Hotel Provider and Travel Product Provider accessed through our Platform is at your own risk, and addraa does not have any responsibility should anything go wrong with your booking. addraa has no control over the Hotel Products and Travel Product Providers(together "the Providers") or Hotel Providers and Travel Product Providers(together "the Providers"). For more information about how addraa works, we recommend that you read our FAQs, which can be found here and are incorporated by reference into these Terms.
addraa hosts content, including prices, images and other information, made available by or obtained from Providers ("Provider Content"), as well as content provided by users and other sources, such as comments, ratings and other information ("User Content" and together with the Provider Content, the "Content"). addraa is in no way responsible or liable for the accuracy, quality, completeness, reliability, timeliness or trustworthiness of the Content, and trivago has no influence over the Content. In particular, we do not guarantee that Provider Content, in particular the prices reflected therein, will be updated in real time or that a particular Hotel Product will be available. As a result, the price displayed by a Provider may not correspond to that displayed on our Platform. Ratings displayed on this Platform are intended as only general guidelines, and we do not guarantee the accuracy of the ratings or of any User Content.
5. addraa Express BookingThe "addraa Express Booking" service facilitates the booking of a Hotel Product with a Hotel Provider through our Platform. We may make addraa Express Booking available in our discretion from time to time. If you opt to use addraa Express Booking (where available), the booking will be made with the Hotel Provider named on the booking page, and addraa will forward the booking information that you provide to the relevant Hotel Provider. When you make a booking through addraa.com, our Platform acts as only a user interface, and you will only have a valid booking with a Hotel Provider if you receive written confirmation within two days from that Hotel Provider accepting your booking. The contract for the relevant booking will be made between you and the Hotel Provider. Addraa has no responsibility for the booking or the Hotel Product because addraa has no involvement in creating the description of the Hotel Product, in defining the price and any fees, and in providing the Hotel Products that you book. If you have any issues or disputes around your booking and/or the Hotel Product, you agree to address and resolve these with the Hotel Provider and not with us. For the avoidance of doubt, such bookings are not relevant bookings for the purpose of linked travel arrangements under the Package Travel and Linked Travel Arrangements Regulations 2018.
6. Use of the PlatformAs a condition of your use of our Platform, you agree that: